Thursday, 12 July 2012

Heathrow Border Nightmare Queues


If they think the queues at Heathrow are bad, they should try getting a tube ticket or travel card on the underground at a mainline station. Tourists can spend their entire holiday down there.
The reason that Immigration control at LHR and other big airports is that there is no money to be made out of this aspect of the Olympics. Everything else has an official partner - even Heathrow is an Official supplier to London 2012. Rio Tinto Zinc are the official provider of metal for the Olympic medals; Glaxo SmithKline are official providers of laboratory services to the games – this is the company that has recently been fined three billion dollars after trying to sell anti depressants to children.
What Immigration Control needs is a sponsor – and good staff – and in a hurry. Take the customer service team from a suitably firm but fair company and shove them in the little boxes to confront the tired masses from abroad – front line staff, perhaps, from an operation used to big queues of abusive, abused customers.  DWP offices? DSS office? Nah. What we need at LHR and LGW etc are Natwest Bank staff! UK Immigration sponsored by Natwest!

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